Return and Replacement Policy for Shops

A clear return policy protects you and sets customer expectations.

What to Cover

• Defective: Replace or refund (required for consumer protection)
• Wrong item: Replace with correct
• Change of mind: Your choice – no, same-day only, or X days
• Opened/used: Usually no return for hygiene items
• Proof: Bill required

Communicate

• Display at counter
• Mention at sale for high-value items
• Put on bill or receipt

Document

• Return slip with reason, date
• Link to original sale for stock adjustment
• Credit note if refund

Stockkeeper can help track returns and adjust stock. Join the waitlist.